At Morya Cards, we strive to provide high-quality wedding invitations, customized cards, and other products. Since many of our products may be personalized or made specifically according to customer requirements, cancellations, returns, exchanges, and refunds are subject to the terms below.
Order Cancellation
Customers may request cancellation shortly after placing an order by contacting Morya Cards with the order details. Cancellation requests can only be accepted before customization, printing, production, or dispatch has started.
Once a personalized order has entered production, cancellation may not be possible.
Customized Products
Customized or personalized products are created according to the information, design, and specifications provided by the customer. Therefore, such products generally cannot be returned or exchanged simply because the customer changes their mind.
Customers are responsible for checking names, dates, spelling, addresses, photographs, and other details before confirming the order.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly after delivery.
To help us investigate the issue, customers may be required to provide the order number and clear photographs or other relevant information. After verification, Morya Cards may offer an appropriate resolution, which may include replacement or refund, depending on the circumstances.
Returns and Exchanges
Returns or exchanges are not generally accepted for customized products unless the product is defective, damaged during delivery, or incorrectly supplied by Morya Cards.
For eligible non-customized products, return or exchange requests may be considered subject to product condition and applicable terms.
Products approved for return should be unused and returned in their original condition and packaging, where applicable.
Refunds
Approved refunds will be processed using the original payment method or another suitable method, depending on the circumstances.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.
Shipping or other charges may not be refundable where applicable.
Non-Refundable Situations
A refund may not be available where the customer provides incorrect customization details, changes their mind after production begins, fails to accept delivery, or provides an incorrect or incomplete delivery address.
Contact Us
For cancellation, return, replacement, or refund requests, please contact Morya Cards with your order number and relevant details.
Website: Morya Cards